At Onestall, your satisfaction is our priority. We strive to ensure you are happy with every purchase. However, if for any reason you are not completely satisfied, we’re here to help with a simple and transparent return and refund process.
Returns
You can request a return within 7 days of receiving your order.
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as you received it.
Certain products (like personal care items, innerwear, or custom-made items) may not be eligible for return due to hygiene or personalization reasons.
Steps to initiate a return:
Contact our support team at [your support email or phone number].
Provide your order number, reason for return, and photos (if applicable).
Our team will guide you through the return process.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5-7 business days.
Shipping charges (if any) are non-refundable unless the product was defective or incorrect.
Exchanges
If you received a damaged, defective, or wrong item, please contact us within 48 hours of delivery. We will arrange a free replacement or issue a full refund as per your preference.